Service Desk
ACS' Service Desk provides you with dedicated IT support via a single point of contact
With direct access to ACS technical staff according to your choice of service level agreement, our IT Service Desk personnel will log your calls via telephone, by email or through a rapid web-link. All contact routes are governed by a choice of flexible SLAs to make certain you receive an appropriate level of service.
IT support desk, at a glance
- Dedicated Support engineers
- Personal contact and local knowledge
- A priority system for urgent cases
- Full call escaltion process to strict SLA
- Online case logging so you know progress
With a team of experienced IT technical staff to hand who specialise in different sectors within the IT industry, it is our combined group knowledge that is used to solve IT issues for our clients. Our services take the pain out of sorting out the things that can go wrong, as well as minding many of the day-to-day computer, network and other IT elements our clients would rather not worry about. Our aim is to streamline and maintain your information technology systems with reliable and cost-effective support and management services.
With hours of cover applied under pre-agreed terms, and with a standard automated weekly report which records all incident activity, you can be sure that the service you receive will match your needs while freeing you for more pressing business matters. Benefits: First-line helpdesk support: calls can be logged with the service desk by telephone, web or email. Incidents are typically resolved within 30 minutes of your enquiry remote support:' Service Desk provides you with dedicated IT support via a single point of contact
With direct access to ACS technical staff According to your choice of service level agreement, our IT Service Desk personnel will log your calls via telephone, by email or through a rapid web-link. All contact routes are governed by a choice of flexible SLAs to make certain you receive an appropriate level of service.
At a glance
Dedicated Support engineers
Personal contact and local knowledge
A priority system for urgent cases
Full call escaltion process to strict SLA
Online case logging so you know progress
With hours of cover applied under pre-agreed terms, and with a standard automated weekly report which records all incident activity, you can be sure that the service you receive will match your needs while freeing you for more pressing business matters. Benefits: First-line helpdesk support: calls can be logged with the service desk by telephone, web or email. Incidents are typically resolved within 30 minutes of your enquiry remote support:
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Industry Leading Doncaster IT Support & Sheffield IT support
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